State opens insurance contact center

MNsure’s Executive Director, April Todd-Malmlov, announced last week the opening of MNsure’s Customer Contact Center, which will provide support for Minnesotans with questions about securing health coverage through MNsure, Minnesota’s new health insurance marketplace.

MNsure representatives will answer questions from individuals and small business owners on the Contact Center’s opening day, guiding consumers through their health coverage choices.

“With the opening of the MNsure Contact Center, we make it easy for Minnesotans to get help from trained service representatives, to learn more about the choices they have for quality health insurance, and to choose the plan that is right for themselves and their families,” Todd-Malmlov said.

“This opening realizes an important milestone for MNsure as we approach our Oct. 1 open enrollment launch date. The Contact Center is a much-anticipated, ‘live person’ customer service resource for over one million Minnesotans and is a collaborative approach connecting MNsure to the Department of Human Services, Minnesota counties, MNsure navigators and agents/brokers and health insurers.”

The toll-free number for the Contact Center is 1-855-3-MNSURE, or 1-855-366-7873.

Assistance will be available in English, Spanish, Hmong and Somali, and representatives will connect callers who need help in other languages to an interpreter service offering more than 140 languages.

Hours of operation are 7:30 a.m. to 8 p.m. Monday through Friday and 9 a.m. to 4:30 p.m. Saturday throughout the open enrollment period, which lasts from Oct. 1, 2013, through March 31, 2014.

Upon completion of open enrollment, the hours of the Contact Center may be adjusted to best meet consumer demand. Staff levels in the Contact Center will also will be adjusted as needed to meet customer need.

 

About MNsure

Beginning Jan. 1, 2014, all U.S. citizens and legal residents will be required to have health insurance coverage. For those Minnesotans who are uninsured, underinsured or looking for new coverage choices, MNsure is a one-stop health insurance marketplace where individuals, families and small businesses will be able to get quality health coverage at a fair price.

MNsure will empower more than one million Minnesotans to compare, choose and get help finding health care coverage. It will facilitate enrollment in public and private health insurance, determine eligibility for premium tax credits and allow Minnesotans to shop and compare between health care coverage options.

Open enrollment through MNsure begins Oct. 1, 2013, and runs through March 31, 2014. For more information about MNsure, how it will benefit Minnesota consumers and businesses, and how to provide input visit www.mnsure.org.

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