House launches web form for Minnesotans experiencing hassles with Minnesota licensing and registration system

In response to a significant number of constituent complaints about ongoing issues with the newly-launched Minnesota Licensing and Registration System (MNLARS), the House Select Committee on Technology and Responsive Government is launching a web form to collect information from constituents that can be forwarded to Driver and Vehicle Services (DVS) as they work to address and resolve problems with the MNLARS system. Rep. Dave Baker, R-Willmar, chairs the committee, and has been contacted by numerous constituents and registrars across the state about issues related to the MNLARS launch.

“We know it’s frustrating going to the DMV to begin with, and it’s disappointing to hear about the ongoing problems Minnesotans are having. We’re encouraging folks to use this web form to tell us what they’re experiencing so we can assist DVS is fixing this problem,” Baker said. “We are monitoring this closely and hope that we can help by collecting and forwarding information so DVS can put an end to these headaches.”

Last week, Rep. Paul Torkelson, R-Hanska, Chair of the House Transportation Finance Committee, sent a letter to Governor Dayton urging him to shift any resources necessary from MN.IT and other relevant agencies to assist DVS with resolving the ongoing MNLARS issues. In addition, he requested regular updates be sent to himself and DFL Rep. Frank Hornstein, DFL-Minneapolis, so legislators can continue to communicate with constituents and registrars. A copy of that letter is attached.

Baker urged those submitting comments to be as specific and detailed as possible to better assist DVS as they work to improve user and registrar experience with the new system.

“It’s clear this system was not ready when it launched—we share everyone’s frustration and want people know that registrars are doing everything they can to provide the best customer service possible despite the challenging circumstances. We’ve got folks at DVS working to improve the system, and I’m confident they can get it back on track soon,” Baker concluded.

Minnesotans can submit their comments and feedback by visiting www.house.leg.state.mn.us/DMV/Comment.